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You are here: Home / Government Contracting News / NASA’s Johnson Space Center takes customer-first approach to IT

February 26, 2014 By AMK

NASA’s Johnson Space Center takes customer-first approach to IT

NASA’s Johnson Space Center is taking a different approach to working with vendors and one that the Obama administration has been promoting over the last few years.

Annette Moore, the acting chief information officer, said vendors approach her organization through a vendor management office.

Annette Moore, acting chief information officer, Johnson Space Center
Annette Moore, acting chief information officer, Johnson Space Center

“When Larry Sweet was the CIO at NASA Johnson Space Center, Larry made an intentional decision to get us more in the direction of a business technology office,” she said. “We actually created a position for vendor management support and IT procurement support. So we actually have a staff dedicated here on our directorate level that works that vendor management piece to ensure that the vendor gets connected to the right office in our directorate, gets connected with the right individual in our directorate and gets the right level of attention to get them connected into what we are doing with our initiatives and our priorities. We also have a chief technology officer on the directorate staff. That CTO does the same thing and those two positions work hand-in-hand to ensure that the vendor gets the appropriate level of contact at the right level within our directorate.”

Sweet moved on to become NASA CIO in June.

Moore said the goal is to simplify the path for vendors to find the most appropriate person and to help her office ensure they are using their time most wisely.

Keep reading this article at: http://www.federalnewsradio.com/?nid=494&sid=3565374&pid=0&page=1 

Filed Under: Government Contracting News Tagged With: communication, information technology, IT, NASA, oversight, procurement reform, vendor support

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