With the federal government poised for one of the largest technology transformations in its history, Administrator Emily Murphy’s plan for the General Services Administration is simple in its definition, if not its execution: streamlined processes leveraged by technology to uncover new efficiencies and resources.
Murphy detailed areas where that playbook is currently being deployed across the enterprise on Oct. 16th at the 2018 ACT-IAC Imagine Nation ELC conference, spotlighting ongoing reforms of the schedules acquisition program, increasing shared services operations and the introduction of emerging technologies to operate alongside the workforce.
One case study underway is the introduction of robotic process automation (RPA) as a way to drive savings throughout the agency’s components, such as the Public Buildings Service.
Murphy said the service is looking to deploy RPA to help augment data-based efficiencies that saved $900 million last fiscal year, aiming to match that number this year.
“There’s actually one initiative they are looking to launch this year that in and of itself will save 10,000 hours of work a week,” she said. “If you think about it, that’s five years for any individual person. That gives us that ability to reskill the workforce to high-value work.”
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