Officials from the General Services Administration’s procurement arm recently outlined plans to streamline the agency’s internal operations, including better use of data, boosting systems efficiencies and process reforms.
Crystal Philcox, assistant commissioner of enterprise strategy management for the Federal Acquisition Service, said at an ACT-IAC session that GSA continues to implement its “Federal Marketplace” strategy, a broad agency-wide plan to make acquisition more efficient and user-friendly for stakeholders.
“This strategy is really focused on experience,” she said. “I am pulling in as many things as I can find at GSA that have to do with improving the experience of interacting with the agency, for both buyers and suppliers.”
The strategy includes ongoing projects like GSA’s schedules consolidation and its e-commerce portals, but will also delve into other arenas like overhauling its contract-writing systems and crafting product offerings catalogs for customers.
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