The Contracting Education Academy

Contracting Academy Logo
  • Home
  • Training & Education
  • Services
  • Contact Us
You are here: Home / Government Contracting News / GSA develops human-centered design buying guide for agencies

April 30, 2020 By cs

GSA develops human-centered design buying guide for agencies

The General Services Administration wants the federal government to get into a customer-first mindset, and to help, the agency released a customer experience roadmap document explain to federal agencies how to do it.

The Evaluation and Buying Guide provides federal agencies an overview of customer experience, tips for framing customer experience efforts, principles for evaluating industry partners, acquisition help and additional resources. It also offers a three-phase approach to transforming an agency priority into a measurable customer experience initiative.

“Agencies are making significant progress in building customer-centric services,” said GSA’s acting Chief Customer Officer Matt Ford in a statement. “GSA developed this guide based on the needs agencies have expressed in structuring contracts and identifying the best industry partners to help accelerate their service transformations.”

The guide leads with four basic tenets: focus on a persistent customer need; start with an inspiring vision for changes; identify your needs and ask for help; and share your research in the open.

Keep reading this article at: https://www.nextgov.com/it-modernization/2020/04/gsa-develops-human-centered-design-buying-guide-agencies/164990/

Filed Under: Government Contracting News Tagged With: acquisition workforce, customer service, GSA, industry partners, internal customer

Popular Topics

abuse acquisition reform acquisition strategy acquisition training acquisition workforce Air Force Army AT&L bid protest budget budget cuts competition cybersecurity DAU DFARS DHS DoD DOJ FAR fraud GAO Georgia Tech GSA GSA Schedule GSA Schedules IG industrial base information technology innovation IT Justice Dept. Navy NDAA OFPP OMB OTA Pentagon procurement reform protest SBA sequestration small business spending technology VA
Contracting Academy Logo
75 Fifth Street, NW, Suite 300
Atlanta, GA 30308
info@ContractingAcademy.gatech.edu
Phone: 404-894-6109
Fax: 404-410-6885

RSS Twitter

Search this Website

Copyright © 2023 · Georgia Tech - Enterprise Innovation Institute