In the three months since the General Services Administration transitioned to the beta.sam.gov portal for contract opportunities from the decades-old FedBizOpps.gov site, the raw numbers show concerns over the site have settled down.

The site has seen almost 900,000 visitors and 120,000 registered users since November. The number of calls to GSA’s help desk is at or below the levels that came in during the pre-transition time.

“We don’t get any more help desk calls or asks for intervention than we did with the legacy FBO. And the calls we do get are generally around two things: how to log in and do multi-factor authentication and the second is how to use the new search features because they look very different than the legacy site,” said Judith Zawatsky, assistant commissioner in the Office of Systems Management in GSA’s Federal Acquisition Service, in an interview with Federal News Network.

But if you dig deeper, particularly the folks who understand the inner workings of the new site, frustration and disappointment over the transition and functionality of beta.sam.gov continue.

Keep reading this article at: https://federalnewsnetwork.com/reporters-notebook-jason-miller/2020/02/change-is-hard-vs-real-problems-the-tale-of-the-beta-sam-gov-portal/